After battling rheumatoid arthritis for 18 years, Chantelle Marcial’s doctor finally prescribed the right treatment. But, there was a catch.
Before she can get access to the right treatment, Chantelle must fail first under her insurance company’s step therapy policy.
“They see the numbers,” she says of her insurance company. “They see what’s best for business.”
Her frustrating experience became her motivation for becoming a patient advocate with Global Healthy Living Foundation. Now, she’s teaching other patients how to tap into the “sheer tenacity” that is needed to overcome insurance barriers to access.